Shipping Information

Domestic Shipping (Australia)

Free Shipping: Enjoy complimentary shipping on all orders over $149 AUD.

Flat Rate Shipping: For orders under $149 AUD, we offer a flat rate shipping fee of $13 AUD.

Delivery Timeframes:

  • Metro Deliveries: Please allow 3-6 business days for delivery via Australia Post Standard.
  • Regional Deliveries: Delivery times can range from 4-13 business days, depending on your location.

International Shipping

Unfortunately, we currently do not offer shipping outside of Australia.

    Dispatch Times

    We strive to dispatch orders within 3-5 business days. However, please note that during busy periods, such as following a sale or when handling pre-orders, dispatch times may be slightly longer.


    If your order contains pre-order items, we will hold your entire order until all items are in stock. If you need other items sooner, please place a separate order for non-pre-order items.

    Tracking Your Order

    Once your order is dispatched, you will receive a tracking number via email. You can use this number to track the progress of your delivery.

    Customer Care

    Should you have any questions about your order or shipping, please contact our customer care team. We’re here to help!

    Returns and Exchanges

    If you are not completely satisfied with your purchase, please visit our Returns and Exchanges page for detailed information on how to return or exchange an item.

    Thank you for choosing Grandpa Chen’s. We look forward to serving you and ensuring that your experience with us is as delightful as the products we offer.